Return & Shipping Exchange Policy

Raha Pret– Return & Exchange Policy

At Raha Pret , we are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, please review our return and exchange guidelines below.

1. Exchange Policy

• Eligibility: We offer exchanges exclusively for size-related issues. If the item you received does not fit as expected, you may request an exchange for a different size of the same item.
  
• Timeframe: Exchange requests must be made within 24 hours of receiving the product.
  
• Condition: Items must be unused, unwashed, and in their original condition with packaging intact.
  
• Availability: If the requested size is available, we will process the exchange accordingly. If not, a credit note will be issued, valid for 10 days from the date of issuance.
  
• Initiation: To initiate an exchange, please contact us on WhatsApp at +92 3 265730077 with your order number and details of the size you wish to exchange.
  
• Shipping Costs: A return shipping cost will be applied, which is the responsibility of the customer.
  
• Processing Time: Once we receive your returned item and it passes inspection, we will process your size exchange within 24 hours. You will receive a confirmation email once your new size has been dispatched.
  
• Non-Eligible Items: All products are part of ongoing promotions and sales; therefore, no returns, exchanges, or refunds are offered for reasons other than size.
  
• Damaged or Incorrect Items: If the item received is damaged or incorrect, contact us within 24 hours of delivery. An uncut opening video of the packaging is required for processing exchanges due to damage. We will arrange for the incorrect or damaged item to be returned and will send a replacement at no additional cost to you.
  

2. Return Policy

• General Returns: We do not offer refunds or exchanges on items. All sales are final.
  
• Exceptions: Refunds are only applicable in cases where the product is lost during courier transit and the user has not received the same. In such cases, please contact our customer service team at +92 314 4676263 within 7 days of the expected delivery date.
  
• Refund Processing: Once your claim is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
  

3. Additional Guidelines

• Non-Returnable Items: All products are non-returnable due to ongoing promotional pricing. We do not offer refunds or exchanges unless the item is damaged or the incorrect product is sent.
  
• Condition of Returned Items: Items must be completely unworn, undamaged, unstained, odorless, and in new, original, perfect condition. Items that are messy, stained, or obviously worn will not be accepted for return.
  
• Return Authorization: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. Contact customer service to obtain the correct return address.

Unauthorized Returns: We do not accept returned items that were sent back by you directly without checking with us first.